Refund Policy

Last updated: January 8, 2026

At LKQ AutoZone (https://lkqautozone.com), customer satisfaction is important to us. This Refund Policy explains the terms and conditions under which refunds, returns, or exchanges may be issued.

Please read this policy carefully before making a purchase.

General Refund Policy

All sales made through LKQ AutoZone are subject to the following conditions. Due to the nature of used and auto parts, refunds are handled on a case-by-case basis.

Refunds or exchanges may be approved only after our team has verified eligibility.

Eligibility for Refund or Exchange

You may be eligible for a refund or exchange if:

The incorrect part was supplied by us
The part received does not match the confirmed vehicle fitment
The part is damaged during shipping (must be reported immediately)
The part is found to be defective before installation

All refund or exchange requests must be reported within 48 hours of delivery.

Non-Refundable Items

The following items are non-refundable:

Parts that have been installed, modified, or altered
Parts damaged due to improper installation
Electrical parts once installed
Parts ordered incorrectly by the customer
Labor costs, towing, diagnostic, or installation charges
Custom or special-order parts

Inspection Requirement

All parts must be:

Unused and uninstalled
Returned in original condition
Free from damage, marks, or tampering

Returned items are subject to inspection before any refund or exchange is approved.

Refund Process

If your refund request is approved:

Refunds will be issued to the original payment method
Processing time may take 5–10 business days
Shipping charges are non-refundable

Refund amounts may be subject to restocking fees depending on the condition of the returned item.

Exchanges

If an exchange is approved:

The replacement part will be shipped once the original item is received and inspected
Shipping costs for exchanges may apply

Shipping Damage Claims

If a part arrives damaged:

Notify us within 24 hours of delivery
Provide clear photos of the damage and packaging
Do not install the part

Failure to report shipping damage within the required timeframe may void eligibility.

Fitment Confirmation Responsibility

Customers are responsible for confirming correct fitment before purchase. We strongly recommend contacting us to verify:

Vehicle make, model, and year
Engine and transmission details

Purchases made without fitment confirmation may not qualify for refunds.

Order Cancellation

Orders may be canceled only before shipping. Once an order has been shipped, it cannot be canceled and will be subject to return policies if eligible.

Contact Information

For refund, return, or exchange requests, please contact us:

📞 Phone: (463) 888-7617
📧 Email: info@lkqautozone.com
🌐 Website: https://lkqautozone.com

Policy Updates

LKQ AutoZone reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.